Frequently Asked Questions

Yes! I am licensed and registered with the state of Nevada for commercial, hospitality and residential projects.

A designer is your advocate.

We are there when you can’t be and keep your project moving forward without you knowing. A designer is a trained set of eyes to review construction details, aesthetics and give you insight into the industry.

If you are having trouble getting your vision out of your head, finding the time to work on your space, or just don’t know where to start - I’m here for you!

I love classic forms with an unexpected twist. Mixing found objects and contemporary interiors is my favorite!

When I design a space for a client, I love working with transitional or contemporary design but add in some modern furniture, natural elements and vintage goods. Those added layers creates warmth and softness.

If you are a new client, simply submit a form through the contact section of the website or schedule a call - easy! You are always welcome to drop an email to hello@aurorainteriorslv.com.

If you are already a client, email is the best for decisions and reviewing presentations, while texts are great to communicate photos or urgent updates.

If you are working with me hourly, there is a retainer collected in order for us to begin the project, followed by monthly invoices once the retainer has been used.

For contracted work, we will develop a payment schedule based on the phases of design.

As a Design Atlas client, you can pay up front or with monthly payments.

An entire home can be overwhelming, so do what seems best. We can proceed at your pace.

Pull images that resonate with you, photograph pieces you love in your home, think about how you want the space to function - what is working and what is not.

You can always come back and add more things to our collective list, but it’s nice to think about your space prior to meeting.

If you have not yet filled out my survey, please do so - https://www.aurorainteriorslv.com/questionnaire

Currently, I work alongside great vendors, a bookkeeper and CPA.

Working from home in my beautiful studio allows me to focus on each project and tap into my network as needed - so I don’t feel like I’m working alone.

I’ll always be upfront on the items that will receive a mark-up and what that looks like for your budget. Depending on the contract or service, it’s 20% on purchased goods for your home.

Usually that’s about the discount I receive from my vendors, so you’ll be paying retail price in the end. The mark-up goes to cover things like samples, setting up vendor accounts, quote requests, review of purchase orders, and reconciliation at the end of the project.

Hard finishes like stone and carpet are not marked up by me, since they’ll be purchased and installed with your contractor or sub-contractor.

Many of my clients will go through an installation day, or two. This is where the magic happens - you wouldn’t want to peek behind the curtain at a magic show, would you?

Make sure your fur babies have a place to hang out during the day, you have something to keep you occupied, and you are ready for your big reveal!

Once items are placed it may be difficult to complete a return to the vendor. All unused items will be returned and the funds will be credited or returned back to you.

Of course not! You can modify it as much as you want - it’s your home! The sourcing list is my recommendations to you, but if you find something better or more fitting to your lifestyle - go for it!

Absolutely! Once the Design Atlas is complete, I can develop a contract to oversee, purchase and install all the goods!

Nope, once the trip begins, it's a one-way ticket. You have 24 hours to cancel the order once you have placed. I have to say, this is a big investment in your home and your life - don’t second guess it!

Absolutely! Just shoot me an email at hello@aurorainteriorslv.com and I’ll take care of the rest! Cue the happy tears and big smiles!

Your order will ship within 5-7 business days (not including holidays), but they usually go out the next day!

If you need your order shipped fast, please send an email us at hello@aurourainteriorslv.com and we’ll get moving!

All requests for returns, exchanges and refunds must be within 15 days of receipt. Email us at hello@aurorainteriorslv.com to request an exchange or return. Visit our policy page to find out more!

Please call us directly at 702-551-9177 and leave a message (or send a text), if we haven’t shipped out your order we can cancel the order.

Yes! There is a 15% discount for trade members. Send an email to hello@aurorainteriorslv.com with your business name, copy of your business card or licenses to get started!

Please call us directly at 702-551-9177 and leave a message (or send a text), if we haven’t shipped out your order we can load in any additional items!

Yes! We’ll invoice a $5-$10 wrapping cost (for the paper/cloth, ribbon, etc) and you can check that gift off your list! I can also work with you to curate company gifts - just email hello@aurorainteriorslv.com and we can chat more!

Customer service hours are Monday - Friday from 9am to 5pm PST, excluding holidays. All emails are answered within 2-3 days!

Around the holidays, we’ll do our best to get everything out to you as quick as possible. Even through we’ll provide a shipping deadline, things happen beyond our control. We can not guarantee delivery dates in the month of December, but if you have any questions email hello@aurorainteriorslv.com.